Accessibility
Welcome to the Plymouth Arena Accessibility page. We offer a range of access ticket options, all explained below. Please take a moment to read through our booking process and watch our step-by-step “How To” videos, which will guide you through selecting and booking the most suitable seats for your visit. As a venue we go on sale with several accessible seats. Once this allocation has been exhausted, you will need to contact us to make your desired seats accessible.
STANDING EVENT
Please note currently it is not possible to book access tickets for a standing event, please email us on access@plymoutharena.com and let our team know what event you are trying to purchase tickets for and your accessibility requirements. Please be aware that it can be very busy when tickets are released so please be patient with our small independent team in replying to your email. In your email please include the following: Name of Show, Date/time of show, access requirements.
SEATED EVENT
Seated accessibility tickets can now be booked online! When selecting a ticket, look for the accessibility icon on the seats and choose one that suits your needs. If you have an essential companion attending with you, simply select an essential companion seat when booking your ticket. Please note that this needs to be purchased at the time of booking. Unfortunately, we are unable to add a companion ticket retrospectively.
We can accommodate a wide range of needs. If it looks like a seat may not be suitable for you, please contact our team and we’ll do our best to make it work.
If you are struggling to book your seats using our online service, or want to find out if we can accommodate your needs then please email our team on access@plymoutharena.com.
HOW TO VIDEOS
Easy Access – How to video
Easy Access Accessible Tickets are available for customers with limited or restricted mobility, or who have accessibility needs but do not require a wheelchair location. These seating locations are typically accessible via 3 stairs or less, and may be located close to amenities such as toilets and the venue entry/exit.
Easy Access Plus Standard Tickets – How to video
Easy Access Accessible Tickets are available for patrons with limited or restricted mobility, or who have accessibility needs but do not require a wheelchair location. If you wish to add standard tickets as well, please view the how to video.
Hearing Impaired – How to video
These are available for patrons with a hearing impairment, including those using hearing aids to access a hearing loop system.
Vision Impaired – How to video
These are available for patrons with a visual impairment.
Vision Impaired (with Guide dog) – How to video
These are available for patrons with a visual impairment who require their Guide Dog to be present during the event.
Wheelchair Accessible Only (No Seat) – How to video
These are locations which are wheelchair accessible because (a) the seat has been removed from that location to accommodate a wheelchair; or (b) the location is permanently a dedicated wheelchair space. A customer who purchases a Wheelchair Accessible seat will remain in their wheelchair for the duration of the event.
Wheelchair Accessible and Non-Essential Companion (with seat) – How to video
These are allocated seats that are adjacent to a Wheelchair Accessible space.
Wheelchair Accessible and Essential Companion (with seat) – How to video
These are allocated seats that are adjacent to a Wheelchair Accessible space.
Further Access Information
If you have any access requirements, please read the information on this page and our Access Pack before getting in touch, as it explains our facilities and the support available at the venue. For seated events, access tickets can be purchased online by selecting your own seats and indicating your access requirements during the booking process. If you need any additional support beyond this, please contact our team after reviewing the information so we can help ensure your visit is as comfortable and enjoyable as possible.
For the complete accessibility information of the venue please see the pack below and our FAQs (frequently asked questions).
Our FUTURE Accessibility PLANS
We are always looking to improve Plymouth Arena accessibility and the booking journey for customers with access requirements. We are aiming to launch our brand new Access Registration scheme in partnership with Nimbus Disability as soon as possible.
Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a leading authority on accessible ticketing in the UK. We will email all our customers with the details when this partnership happens.
Our partnership with Nimbus Disability will further improve Plymouth Arena accessibility and booking journey by offering online booking for the first time, through this new access registration scheme.
Registering is a three-step process, is valid for 12 months and is completely free.
This scheme will enable you to:
- View and book wheelchair spaces online
- Book in essential companions online
- View all discounts available to you online, based on your needs
The Access Card
You can upgrade your free registration to a full Access Card application, it costs £15 and is valid for 3 years. You can find out more information on The Access Card provided by Nimbus here.
The full card provides you with the same benefits as the free registration, as well as:
- Recognised at venues across the UK & beyond
- Potential free companion tickets at events and venues across the UK
- Receive a Photo ID card with symbols relating to accessibility needs
- Informative online access directory
- Access to a closed Facebook Community group
